Our website address is: www.BeautySpotFaversham.co.uk
We take our responsibility of keeping all data safe and protected very seriously and any changes implemented will be to improve our website viewing experience, to help us improve our business, better market our products and services to reach our potential customers but not to compromise the security of data gathered.
In simple terms this is what happens when you engage and book on-line and some terms you may want to better understand.
What is a Cookie?
Cookies usually don’t contain much information except for the URL (website address) of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.
There are two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your browser’s subfolder while you are visiting a website. Once you leave the site, the session cookie is deleted. On the other hand, persistent cookie files remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.
What is an IP address?
An IP address provides an identity to a networked device. Similar to a home or business address supplying that specific physical location with an identifiable address, devices on a network are differentiated from one another through IP addresses. This is how you are identified when you visit a website.
What personal data do we collect?
Phorest on-line booking
We use a well-supported industry on-line booking system called Phorest. This allows our clients to make appointments in our salon and on-line, and receive updates and information about our services, reminders about booked appointments and contains your appointment history. This system requires us to request some personal data about you for our records, this enables us to verify who you are, keep in contact and offer you our excellent customer service. All your details are kept in a password secure IT system and accessed by Beauty Spot personnel as and when required.
If at any time you do not wish Beauty Spot Faversham to hold any personal details about you, please let us know and we will remove you from our system.
We do not share your details with anyone. The details are only for us to offer you our excellent customer care and look after you at Beauty Spot Faversham
Following your appointment, we will contact you to ask for feedback. If provided, this feedback is sometimes published on our social media accounts and we may use your name, if submitted.
Personal client records about treatments
Some treatments require us to record further personal information relevant to previous treatments, any sensitivity to ensure we use suitable products, details of number of similar treatments (if a course of treatments has been booked), allergies and patch tests. These records will be kept on a secure computer system for security.
Our On-line shop
When you purchase products from our on-line shop we will require you to submit your name, email address and home address to help us process your order. All payments are dealt with through a secure on-line payment portal (World Pay) the link is hosted on our website, but the payment portal is not managed by ourselves.
All product placed orders are to be collected in store.
Your personal details will remain on our on-line shop system for up to two years unless you request us to remove them.
Social media engagement with us will mean you are sharing information about yourself, to include; your comments, images, location and you may be tracked as part of our website traffic analytics. We sometimes use pixels (pieces of coding) to further track traffic from our social media sites, this is especially relevant when we are running a campaign and want to understand who it appealed to and engaged with us. This may provide information that is of interest to us in a generic way, for example; did you view on a mobile or desktop, what area do you reside in and how did you engage with us. We won’t know anything more than that and all this information just becomes a range of numbers gathered for marketing purposes, nothing more.
On-line contact from
We love it when people email us using the website email form or our email address, this in turn allows us to communicate directly with you. The email form will ask for your email address, telephone number and full name for purposes of processing the communication. All these details will remain on our computer as part of our dialogue with you.
If at any time you wish us to remove your details from our email server, please let us know and we will remove it immediately. We never share email addresses.
From time to time we may share links to our website and social media accounts, these links will be tracked by us and from the original source, and you need to be aware that if you open a link you are being monitored. Everyone loves to know what interests people, that’s all!
Success of websites is closely monitored and determined by the volume of traffic, the clicks and the calls to action. We use Google analytics.
What this means is most websites including ours now host some coding that helps them monitor their website traffic and the information gathered can tell what pages on the website were most visited and for how long. This therefore means when you are on a website your movements may be tracked. It doesn’t mean we know anything personal about you, but your visit does become part of website traffic history and fundamentally helps us build a picture of website habits, viewing trends which ultimately can help us improve our marketing, make us review the information we host and how to improve our stats.
After all we all want you to love our website, stay for ages, read every page and then contact us.
Today’s world is all about gathering data to improve experiences and learn about what people like, enjoy and how best to market to them. In doing so information is constantly being gathered all the time.
What you need to know is we never share this data; the data is for our use and to help us be even better and improve our services.
This information is gathered using your IP address and Cookies to record and report the activity which becomes part of a graph or table of analytical numbers.
Beauty Spot Training
We take and keep personal records of all our students and these are shared with our course providers and lecturers for the sole purpose of ensuring all training needs and requirements are being met. All personal data is kept on a secure IT system and will be kept as a record of achievements, completed course modules and reference.
A student can request to have these details removed but it must be noted we will no longer hold a record of their achievements or completion of course modules that may later be needed for future job applications.
We do not share any personal details with anyone outside of our assured beauty training environment and recommended providers and awarding body.